I’ve been driving for over 20 years.
So long that it’s completely natural — totally automatic.
But here’s the thing: if I had to retake my driving test tomorrow, I’d be nervous.
Would my ingrained habits pass muster?
There are computer tests to pass.
What on Earth does this road sign mean?
Now imagine the car has a new shape, the steering wheel is on the other side, someone’s moved all the controls and you can’t find the indicators!
Suddenly, driving doesn’t feel so natural.
It’s the same in business. Things change — new systems, new processes, new ways of working.
And just like the awkwardness of adapting to a new car, these changes can feel alien and uncomfortable, leaving leaders and teams struggling to keep pace.
At FPC we think there’s a better way.
A way to ensure the processes and people move forwards together in lockstep.
Introducing the CMP Methodology: Where Culture Meets Process
At FPC, we’ve seen too many transformations struggle because they focus solely on process or technology, ignoring the people navigating these changes.
The CMP Methodology, delivered in partnership with Unity Consulting and Innovation Australia bridges this gap, harmonising process improvements with cultural alignment. Our approach ensures your people and processes evolve together, unlocking hidden potential and driving sustainable success.
“Processes tell you what to do; culture determines how well you do it.”
Marcus Buckingham
Why Culture Meets Process is Different
- A Dual Lens Approach
By examining both the operational and human dimensions of change, CMP aligns processes with culture to remove friction, reduce resistance and boost adoption. This ensures a harmonious balance where people and processes evolve together. - Proven Yet Adaptive
Rooted in years of experience and success, CMP is a robust methodology. It’s designed to adapt seamlessly to your organisation’s unique culture, challenges and goals, ensuring a tailored approach every time. - Quick Wins, Long-Term Success
CMP focuses on delivering quick, tangible wins early in the transformation journey. These initial successes build momentum and provide the energy needed to sustain and amplify long-term results.
“The art of progress is to preserve order amid change and to preserve change amid order.”
Alfred North Whitehead
A Case in Point
Consider a company introducing a cutting-edge CRM system. They expected it to streamline customer interactions and improve sales efficiency. Instead, they faced resistance: employees were slow to adopt the system, citing confusion, extra work and a lack of relevance to their roles. The program risked becoming another costly, underused tool.
With CMP, the transformation starts with understanding points of cultural resistance, providing tailored support, and aligning the rollout with employees’ daily realities.
- Diagnose the Problem
CMP begins with a deep dive into the organisation’s processes and culture. The analysis revealed a critical gap: while the system was technically sound, employees didn’t understand how it supported their day-to-day work or the broader company goals.
- Engage Stakeholders
CMP workshops brought teams together — from sales representatives to executives — to co-create a shared vision for the CRM’s role. This fostered ownership and highlighted its potential benefits across all levels of the organisation.
- Align Culture with Process
The company’s culture emphasised agility and customer-centricity, yet their internal processes were rigid and unclear. CMP helped redesign workflows to reflect these values, making it intuitive and supportive of employees’ goals.
- Build Confidence
Tailored training sessions focused on specific roles, ensuring employees felt equipped to use the system effectively. Real-time support and quick wins demonstrated the value early, reducing anxiety and increasing confidence.
- Sustain Momentum
Regular check-ins and feedback loops ensured continuous improvement. As employees experienced success with the system, enthusiasm grew and adoption rates soared.
Why CMP Works
Traditional transformation programs often focus on processes or people — but rarely both. CMP bridges this gap. By integrating cultural alignment and process excellence, it ensures a holistic transformation where neither is sacrificed for the other.
The result? Sustainable change, better performance and a workforce that’s not just along for the ride — they’re driving the journey!
“Machines are tools. It’s the people who turn them into progress.”
Peter Drucker
Ready to Transform in 2025?
As we enter a new year, ask yourself:
- Are your people and processes moving in sync?
- Are you uncovering your organisation’s full potential — or just scratching the surface?
Let FPC show you how the CMP Method can fuel a transformation that works.
Contact us today to learn more about the Culture Meets Process Methodology and start your journey toward sustainable success.
Book a time with Joanne Fisher, our Chief Culture Mechanic and CEO.
